Transparency

Data Use & AI Statement

Last Updated: March 2026

Nzoka AI is powered by natural language models trained to understand, interpret, and respond to guest messages. This statement explains exactly how AI is used in our platform, what data we access, and the principles we operate by.

1 How AI Is Used

When a guest sends a message to your property via WhatsApp, Instagram, Facebook, TikTok, or your website, Nzoka AI:

Reads the message and interprets the guest's intent (inquiry, booking request, question, etc.)
Generates a contextually appropriate reply based on your property information, pricing, availability, and conversation rules you have set
Sends the reply in real time, typically within 3 seconds
Escalates to you when the inquiry falls outside configured parameters

You can review, override, pause, or update any behaviour through your dashboard or by contacting your dedicated account manager.

2 Data Sources and Use

Only the information you provide during onboarding is used to train and configure your assistant (pricing, property details, common questions, tone guidelines)
Guest message content is processed in real time to generate replies. It is not stored for advertising, analytics, or sold to third parties
Anonymised and aggregated conversation patterns may be used to improve response quality across the platform, only when flagged and under strict data handling controls
Your assistant configuration and property data can be paused, updated, or deleted at any time through your dashboard

3 Platform Access and Setup

Platform	What We Access	How
WhatsApp	Your business number only	Official WhatsApp Business API. No app access required.
Instagram	DM inbox, via Meta Business Manager	You invite us into your Meta Business Manager. Access is limited to messaging.
Facebook	Page DM inbox, via Meta Business Manager	Same Meta Business Manager access as Instagram.
TikTok	Temporary login for one-time setup	We require a one-time login to connect your account. We recommend changing your password immediately after setup.
Telegram	Your business number only	We configure a Telegram bot linked to your number. No account login needed.
Website	Chat widget embed	A code snippet is added to your website. No login access required.

4 AI Transparency Principles

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Disclosed Automation

All AI bots are disclosed to end users in your messaging channel settings. Guests know they may be speaking with an automated assistant.

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No Advertising Use

We do not collect, store, or share client or guest DMs for advertising, audience targeting, or third-party analytics of any kind.

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You Stay in Control

You can pause, modify, or remove your assistant at any time. We do not make changes to your automation without your explicit instruction.

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Kenya Data Protection Act

We operate in compliance with the Kenya Data Protection Act (2019) and handle all data processing with appropriate legal basis.

5 AI Limitations and Responsibility

Nzoka AI generates responses based on information you provide. The accuracy of replies depends on the completeness and accuracy of your onboarding data
AI responses are not a substitute for your own judgment on complex guest situations, booking disputes, or safety-related inquiries
You remain responsible for the guest experience and any commitments made through automated replies based on your property information
We continuously improve our models, but no AI system is perfect. We recommend monitoring conversations regularly, especially during the first two weeks after launch